Policies

When ordering pumps, pump parts and other wet process parts, equipment and accessories, or other products from Reliable Equipment Sales, LLC, please see these policies covering shipping, returns, warranty and other terms and conditions.

SHIPPING
Reliable Equipment Sales, LLC ships its orders via United Parcel Service (UPS) or UPS LTL Freight when trucking is required within the time frame noted on the product listing. Insurance is included on every order. Due to occasional variations between UPS LTL Freight amounts shown on screen and actual UPS LTL Freight charges, Reliable reserves the right to charge or refund any difference to the credit card on file at discretion of Reliable.

UPS orders placed by 2 pm eastern time for products in stock typically ship the same day. The day ordered does not count as a shipping day. For example, for UPS 2nd day orders placed at 1 pm eastern time on a Monday, UPS is to deliver on Wednesday. If the same order is placed at 3 pm, UPS is to deliver on Thursday. In case of emergencies or if the date of arrival is important, please call to verify at 203-740-1877.

Products that are typically stocked may be out of stock without notice. For products not in stock, lead times are approximate as noted on product page. In case of emergency for products not in stock, please call us at 203-740-1877.

FREE SHIPPING OFFER
* Free shipping by UPS ground on pump and pump parts orders over $499.00 does not apply to orders that ship by UPS LTL Freight.

Reliable Equipment Sales, LLC is operated from within the United States for customers in the United States and therefore we cannot ship or bill to international addresses outside of this area.

WARRANTY
Reliable Equipment Sales, LLC provides the warranty of products sold according to the manufacturer’s warranty in which it represents.

This warranty does not apply to products which have been subject to misuse, misapplication, or improper repair, or which have been otherwise damaged by the fault or negligence of anyone other than Reliable Equipment Sales, LLC.

This warranty is expressly made in lieu of all other warranties, express or implied, including, without limitations, warranties of merchantability or fitness for a particular purpose.

Reliable Equipment Sales, LLC shall not be liable for any consequential, incidental, or other damages.

RETURNS
Reliable Equipment Sales, LLC stands firmly behind the quality of every product offered on the Web site and accepts returns of any product purchased from the company per the terms provided in its manufacturer’s warranty. If a product is defective in material or workmanship, Reliable Equipment Sales, LLC will follow the manufacturer’s protocol in getting it replaced or repaired.

If a return is requested that does not have to do with defective material, etc., please note there will be restock fees.  The minimum restock fee is 25% plus shipping.  These are restock fees established by the manufacturers represented. Please note, Process Technology products are not returnable.

Call 203-740-1877 for a Return Material Authorization number (RMA). This is required to return any  product for tracking and billing purposes and fraud prevention. Any product received which does not have an RMA number cannot be accepted.

WEB SITE USERS/PARTICIPANTS
We do not discriminate on the basis of age, race, national origin, gender, sexual orientation or religion.

No person under the age of 13 should use the Site without the consent of their parent or legal guardian. We strongly encourage all parents and guardians to monitor the Internet use of their children. Use of the Site by any user shall be deemed to be a representation that the user is 13 years of age or older.

TRADEMARKS, COPYRIGHTS, RESTRICTIONS
This Site and all materials on the Site, including, but not limited to, images, illustrations, posts, audio clips, video clips (the “Materials”) is the property of Company and its affiliates and licensors and are protected from unauthorized copying and dissemination by copyrights that are owned or licensed by the Company and by copyright law, trademark law, international conventions and other intellectual property laws.

You may not reproduce, perform, create derivative works from, republish, upload, post, transmit, or distribute in any way whatsoever any Materials from www.reliable-equipment.com, or any other web site owned or operated by the Company without the prior written permission of the Company. However, you may download or make one copy of the Materials and other downloadable items displayed on the Site, provided that the same are not used for any commercial purpose, distributed to third parties or offered for sale to third parties, and further provided that all copyright and other notices contained in the Materials are left intact. Any modification of the Materials, or any portion thereof, or use of the Materials for any other purpose constitutes an infringement of the Companys copyrights and other proprietary rights. Use of these Materials on any other web site or other networked computer environment is prohibited without prior written permission from the Company.

Nothing contained on this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use this Site or any information displayed on this Site, through the use of framing or otherwise, except: (a) as expressly permitted by these terms and conditions; or (b) with the prior written permission of Company or such third party that may own the trademark or copyright of information displayed on this Site.